Automation is a relatively new way business of all sizes can save time and money in their operations. When automating processes first began, people thought it would eventually take away their jobs entirely. However, automating processes is simply a way to streamline business processes and make companies more efficient while aiding employees in their job duties.
Automation can help employees mitigate tedious tasks. In fact, according to data; 90% of employees are being burdened with boring and repetitive tasks which could be easily automated. So, what are some ways automation can relieve employees of monotonous tasks and help boost morale?
#1 Automating data entry and tracking
If your business is generating leads through several different platforms, such as your website, over the phone, through social channels, and so on, it can be hard to track your data in one place. So sometimes, this requires employees to input lead data into a system manually.
There are several ways to automate data tracking systems. Such as using Customer Relationship Management tools or Enterprise Mobility Management systems. These types of business integration systems help your team by automating data entry and giving them a place where they can find what they need in one place; giving time back to your employees to focus on more meaningful tasks.
#2 Automation to help you hire
Hiring can be a long process; with a lot of tedious tasks to do in order to make the final hire. First, you have to write the job posting, find places you want to post the job, go through the candidates one by one to see if they qualify for the position, call the candidates you’d like to see for an interview and perform necessary background checks on candidates you wish to hire. This can be an overwhelming number of tasks for an employee to complete on top of their other job duties.
Automation can aid in recruiting in several different areas. First, there are several free sites that are accessible to employees tasked with hiring; that automate going through candidate resumes to qualify or disqualify them. Sites like Indeed, Monster, and Glassdoor allow businesses to post job descriptions and add in qualifying questions; such as “How many years of experience do you have?”. This way, candidates that don’t meet the minimum requirements for the position are immediately disqualified without having to be manually looked at by an employee.
Another way automation can save you time when hiring is by using all-in-one pre-employment screening software that allows you to collect personal information, run necessary background checks, and receive reports on a candidate without having to manually email the candidate or call any governmental agencies. This saves hiring managers a lot of time and effort by simplifying processes associated with hiring.
#3 Automation to provide customer service
Good customer service is one of the most important things a business can offer to its clients. Employees constantly answering customer service requests can bog down their time and shift their focus from working on important projects. Therefore, disrupting their workflow. Instead of having a general email or phone number where customers can chat with employees; automating this service is a great way of better using your employees’ time.
Automating customer service processes can happen in a variety of ways. You can install chatbots on your website; allowing customers to ask questions and receive answers about various products and services automatically. You can also install automation software on your phone systems so that the software can help answer simple questions about your business without interrupting an employee to take the call. Additionally, you can use automation to help you run your social media platforms.
Automating customer service functions can help filter requests and questions, and put customers in touch with the appropriate department quickly without any human interaction. This frees up your employees’ time to work on more important tasks.
Automating business processes in your office not only makes your methods more efficient; but also gives your employees more time to be engaged in their work. With 33% of employees stating that they are bored at work; it’s important to consider how you can utilize different automation software to help with repetitive tasks to better engage your workforce and ultimately boost morale.
Samantha Rupp holds a Bachelor of Science in Business Administration and is a contributing editor for 365BusinessTips.com as well as a marketing expert for an online faucet supplier. She lives in San Diego, California and enjoys spending time on the beach, reading up on business industry trends, and travelling.